We want you to be completely satisfied with your
purchase of our children's mice and keyboards.
If you are not happy with your purchase, you may
request a return within 30 days of delivery,
subject to the conditions outlined below.
This policy does not affect your statutory
consumer rights under applicable law.
1. Eligibility for Returns
Returns may be requested within 30 days
from the date of delivery.
For returns under our voluntary 30-day policy,
items should be unused, undamaged, and in their
original condition, with original packaging
and accessories where reasonably possible.
A valid proof of purchase, such as an order
number, invoice, or receipt, is required.
Sale and clearance items are covered by
applicable statutory consumer rights.
Additional voluntary return conditions
may apply where permitted by law.
2. Non-Returnable Items
Certain products may be excluded from our voluntary
return policy where permitted by applicable law.
These may include:
Products that have been damaged through misuse
or improper handling.
Customized or personalized products,
where applicable legal exceptions apply.
Products returned incomplete or with
missing essential accessories.
Opening packaging or inspecting a product does
not automatically remove any statutory right
to cancel or return an order.
Nothing in this section limits your legal rights
regarding faulty, damaged, or misdescribed goods.
3. Return Process
Contact Us:
Email our customer support team at
baby@babyzarobear.com
to initiate a return request.
Provide Details:
Include your order number, product information,
and the reason for your return, if applicable.
Receive Return Instructions:
Our support team will provide the appropriate
return address and shipping instructions.
Please do not send products to either company's
business contact address unless instructed
to do so.
Package Securely:
Pack the items carefully to prevent damage
during return shipping.
Return Shipping:
Customers may be responsible for return shipping
costs for change-of-mind returns, where permitted
by applicable law. We will cover reasonable
return costs for faulty goods where legally required.
4. Refunds
Once we receive your returned item, we will
review the return and notify you of the
refund status by email.
Approved refunds will be issued to the original
payment method, normally within 7 business days
after the refund is processed, subject to
applicable statutory refund deadlines.
Refunds of original shipping charges will be
handled in accordance with applicable consumer law.
The time required for funds to appear in your
account may vary depending on your bank
or payment provider.
5. Exchanges
If you wish to exchange your children's mouse
or keyboard for a different model or color,
please contact our support team.
Depending on product availability, you may
be asked to return the original item and
place a new order.
Your statutory rights remain unaffected.
6. Damaged or Defective Items
If your order arrives damaged, defective,
or incorrect, please contact us as soon
as reasonably possible, preferably within
7 days of delivery.
Include your order number and, where possible,
clear photos of the issue to help us
resolve your request efficiently.
Depending on the circumstances and applicable
consumer law, we will arrange an appropriate
repair, replacement, or refund.
Reporting an issue after 7 days does not
automatically remove your statutory rights.
7. International Returns
We serve customers in multiple countries.
International returns are subject to applicable
consumer protection laws and the return
instructions provided by our customer support team.
Customers may be responsible for return shipping
fees, customs duties, or taxes for voluntary
change-of-mind returns, where legally permitted.
We recommend using a trackable shipping service.
8. Company & Contact Information
This website is jointly operated by
VP GOLDEN CO., LTD,
based in Hong Kong, and
ZAROBEAR CO. LIMITED,
based in the United Kingdom.
Each company maintains its own
business contact address.
Both companies share the same
customer support email.
For return requests, refunds, exchanges,
or other customer service inquiries,
please contact us using the
information below.
VP GOLDEN CO., LTD
Country/Region:
Hong Kong Company Address:
UNIT 1021, BEVERLEY COMMERCIAL CENTRE,
87-105 CHATHAM ROAD SOUTH,
TSIM SHA TSUI, HK Email:
baby@babyzarobear.com
ZAROBEAR CO. LIMITED
Country:
United Kingdom Company Address:
167-169 Great Portland Street,
Fifth Floor, London,
United Kingdom, W1W 5PF Email:
baby@babyzarobear.com
Important:
The business addresses listed above
are provided for company contact purposes.
Customers should contact our support team
before returning any products to obtain
the correct return shipping address.
