We want you to be satisfied with your purchase
of children's mice, keyboards, and related
products. This Returns & Refunds Policy
explains our return, refund, exchange,
and cancellation procedures.
This website is jointly operated by
VP GOLDEN CO., LTD,
based in Hong Kong, and
ZAROBEAR CO. LIMITED,
based in the United Kingdom.
Nothing in this policy limits or excludes
your statutory consumer rights under
applicable law.
1. Eligibility for Returns
We offer a voluntary return period
of 30 days from
the date of delivery for eligible products.
For voluntary returns, products should
be returned in good condition,
with their original accessories
and packaging where reasonably possible.
Please provide an order number,
receipt, or other reasonable
proof of purchase.
Sale and clearance products may
be subject to specific voluntary
return conditions, but statutory
cancellation and faulty-goods
rights remain unaffected.
Customers may also have statutory
cancellation rights for online
purchases, depending on the
applicable law and circumstances.
2. Non-Returnable Items
Certain products may be excluded
from voluntary returns or statutory
cancellation rights where an
applicable legal exception exists.
Such exclusions may include:
Custom-made or personalized
products, where the relevant
legal exception applies.
Sealed products that are genuinely
unsuitable for return for health
protection or hygiene reasons,
where the seal has been broken
and the legal exception applies.
Certain gift cards, vouchers,
or digital products, subject
to their terms and applicable law.
Opening the packaging of a children's
mouse or keyboard does not automatically
remove statutory cancellation rights.
Customers may inspect products
as reasonably necessary to assess
their nature, characteristics,
and functioning.
Any legally permitted deduction
for handling beyond what is necessary
may apply.
3. Return Process
Contact Us:
Email our customer support team at
baby@babyzarobear.com
to request return instructions.
This does not prevent you from
exercising statutory cancellation
rights through another valid
notification method.
Provide Details:
Include your order number,
product information, and
the reason for return,
where applicable.
Package Securely:
Pack the products carefully
to help prevent damage
during return transit.
Return Address:
Our support team will provide
the appropriate return
shipping address.
Please do not send products
to either company's business
contact address unless instructed.
Return Shipping Costs:
Customers may be responsible
for direct return shipping
costs for change-of-mind returns,
where disclosed and permitted
by applicable law.
We will cover applicable return
costs where required by law,
including qualifying faulty
or incorrectly supplied goods.
4. Refund Process
We will review returned items
and notify you of the
refund status where appropriate.
Refunds will normally be issued
through the original payment method
unless otherwise agreed or
permitted by applicable law.
We aim to process eligible
refunds within
7 business days
after the applicable refund
conditions have been met.
Statutory refund deadlines
will take precedence.
For qualifying statutory
cancellations, applicable
standard outbound delivery
charges will be refunded
where required by law.
Additional express delivery
charges may not be refundable.
Any permitted deduction
for diminished product value
will be assessed in accordance
with applicable law.
5. Exchanges
If you would like a different
color, model, or product,
please contact our support team.
For voluntary exchanges,
we may ask you to return
the original product and
place a new order, subject
to product availability.
This procedure does not
affect statutory remedies
for faulty or
incorrectly supplied goods.
6. Damaged or Defective Items
If you receive a damaged,
defective, or incorrect
product, please contact us
as soon as reasonably possible.
We encourage customers to
report visible damage within
7 days
to help us investigate
delivery-related issues.
This is a recommended
reporting period and does
not limit statutory rights.
Please provide photographs
or other supporting information
where reasonably available.
Depending on the circumstances
and applicable law, customers
may be entitled to a repair,
replacement, price reduction,
or refund.
We will not charge customers
costs that we are legally
required to bear for
qualifying faulty goods.
7. Order Cancellations
If you wish to cancel an order
before dispatch, please contact
our customer support team
as soon as possible.
If an order has already been
dispatched, you may still
exercise any applicable
statutory cancellation rights.
Where a cancellation is valid,
refunds and return arrangements
will be handled in accordance
with applicable law
and this policy.
8. International Returns
International customers may be
responsible for return shipping
charges for change-of-mind returns,
where permitted by applicable law
and properly disclosed.
Customs duties, import taxes,
and related charges will be
handled according to applicable
law and the circumstances
of the return.
We recommend using a tracked
shipping service and retaining
proof of postage.
If you receive a faulty,
damaged, or incorrectly
supplied product, please
contact us before arranging
an international return.
9. Company Information & Contact
This website is jointly operated
and managed by
VP GOLDEN CO., LTD,
based in Hong Kong, and
ZAROBEAR CO. LIMITED,
based in the United Kingdom.
Each company maintains its own
business contact address.
Both companies share the same
customer support email for
website-related inquiries.
VP GOLDEN CO., LTD
Country/Region:
Hong Kong Company Address:
UNIT 1021, BEVERLEY COMMERCIAL CENTRE,
87-105 CHATHAM ROAD SOUTH,
TSIM SHA TSUI, HK Email:
baby@babyzarobear.com
ZAROBEAR CO. LIMITED
Country:
United Kingdom Company Address:
167-169 Great Portland Street,
Fifth Floor, London,
United Kingdom, W1W 5PF Email:
baby@babyzarobear.com
For return requests, refund inquiries,
exchanges, cancellations, or questions
about this policy, please contact
our customer support team
using the email address above.
