We are committed to providing high-quality
children's mice and keyboards, along with
reliable customer service. This website is
jointly operated by
VP GOLDEN CO., LTD,
based in Hong Kong, and
ZAROBEAR CO. LIMITED,
based in the United Kingdom.
If a dispute arises regarding an order,
product, or service, we aim to resolve
the matter fairly, transparently,
and efficiently.
1. Initial Contact
If you have a concern, complaint, or dispute
regarding a product or order, please contact
our customer support team at
baby@babyzarobear.com
.
Please provide relevant details, including
your order number, a description of the issue,
and any supporting information such as
photographs, receipts, or correspondence.
We aim to respond to complaints within
3–5 business days.
2. Good Faith Negotiation
We will make reasonable efforts to resolve
customer concerns amicably and in good faith.
Customers are encouraged to contact us
directly so that we can investigate
and propose an appropriate solution.
Informal negotiation is voluntary and does
not restrict either party's legal rights.
3. Escalation Process
If your concern remains unresolved,
you may request that the matter be
reviewed by a senior customer
service representative or manager.
We will review the available information
and provide a written response within
a reasonable period.
Where appropriate, we may offer a refund,
replacement, repair, or another remedy
consistent with applicable law.
4. Mediation and Alternative Dispute Resolution
Where a dispute cannot be resolved directly,
the parties may consider voluntary mediation
or another appropriate alternative dispute
resolution procedure.
Any mediation or arbitration arrangement
will be subject to mutual agreement
and applicable law.
Nothing in this policy requires consumers
to waive statutory rights or prevents
them from bringing a claim before
a court or competent authority.
5. Governing Law
This Dispute Resolution Policy is governed
by the laws of England and Wales.
Where customers reside outside England
and Wales, mandatory consumer protection
laws applicable in their country of
residence may also apply.
Nothing in this policy excludes or
limits any rights or remedies that
cannot lawfully be restricted.
6. Final Agreement
By purchasing products through our website,
customers acknowledge that this policy
explains the procedures available for
raising and resolving complaints.
We encourage customers to contact us
first whenever practical, so that
concerns can be addressed promptly.
However, participation in informal
negotiation or mediation is not
a mandatory condition before
exercising legal rights.
7. Company Information & Contact
This website is jointly operated and
managed by
VP GOLDEN CO., LTD,
based in Hong Kong, and
ZAROBEAR CO. LIMITED,
based in the United Kingdom.
Each company maintains its own
business contact address in its
respective jurisdiction.
Both companies share the same
customer support email for
website-related inquiries.
VP GOLDEN CO., LTD
Country/Region:
Hong Kong Company Address:
UNIT 1021, BEVERLEY COMMERCIAL CENTRE,
87-105 CHATHAM ROAD SOUTH,
TSIM SHA TSUI, HK Email:
baby@babyzarobear.com
ZAROBEAR CO. LIMITED
Country:
United Kingdom Company Address:
167-169 Great Portland Street,
Fifth Floor, London,
United Kingdom, W1W 5PF Email:
baby@babyzarobear.com
For complaints, order disputes, payment issues,
or questions regarding this policy,
please contact our customer support team
using the email address above.
