We understand that timely delivery is important
to our customers. Our Fast Shipping Policy is
designed to ensure that orders for children's
mice and keyboards are processed, packed,
and shipped as quickly and efficiently
as reasonably possible.
1. Processing Time
Orders are typically processed within
1–2 business days after payment confirmation.
Orders placed before 12:00 PM
(local warehouse time) may be dispatched
on the same business day where possible.
During peak seasons, holidays, or promotional
events, processing times may be longer.
We will communicate significant delays
where reasonably possible.
2. Shipping Methods
We work with established courier and
logistics providers to arrange delivery
of children's mice and keyboards.
Standard and express shipping options
may be available depending on
the delivery destination.
Tracking information will be provided
once your order has been dispatched,
where tracking is supported
by the selected shipping service.
3. Estimated Delivery Time
Domestic orders: approximately
2–5 business days after dispatch.
International orders: approximately
5–12 business days after dispatch,
depending on the destination
and customs clearance.
Remote locations, customs procedures,
and local delivery conditions may
require additional time.
Delivery estimates are provided
for guidance and do not override
applicable statutory delivery rights.
4. Shipping Fees
Shipping charges are calculated
and displayed during checkout,
based on the destination, package
characteristics, and selected service.
Free shipping may be available
for qualifying orders or
promotional offers.
Any applicable additional shipping
charges will be disclosed before
order confirmation.
5. Tracking Your Order
Once your order is dispatched,
you will receive a shipping
confirmation email containing
available tracking details.
You may track your shipment
through the courier's website
or our order tracking page,
where available.
6. Delays and Issues
Delivery may be affected by customs
procedures, courier disruptions,
severe weather, or other
circumstances beyond our control.
If your order is significantly
delayed or appears to be lost,
please contact our support team
so that we can investigate
the shipment.
We will address delivery problems
and provide appropriate remedies
in accordance with applicable
consumer protection laws.
7. Incorrect or Incomplete Addresses
Customers should provide accurate
and complete delivery information
when placing an order.
If you notice an address error,
please contact us as soon as possible.
We will attempt to update the
shipping details before dispatch
where feasible.
Additional delivery costs caused
by customer-provided address errors
may apply where reasonable
and permitted by applicable law.
Nothing in this section limits
rights arising from errors
attributable to us or our
delivery service providers.
8. Company Information & Contact
This website is jointly operated
and managed by
VP GOLDEN CO., LTD,
based in Hong Kong, and
ZAROBEAR CO. LIMITED,
based in the United Kingdom.
The companies collaborate in website
operations, order coordination,
product services, and customer support.
Each company maintains its own
business contact address, while both
share the same customer support email.
VP GOLDEN CO., LTD
Country/Region:
Hong Kong Company Address:
UNIT 1021, BEVERLEY COMMERCIAL CENTRE,
87-105 CHATHAM ROAD SOUTH,
TSIM SHA TSUI, HK Email:
baby@babyzarobear.com
ZAROBEAR CO. LIMITED
Country:
United Kingdom Company Address:
167-169 Great Portland Street,
Fifth Floor, London,
United Kingdom, W1W 5PF Email:
baby@babyzarobear.com
For shipping inquiries, delivery issues,
tracking assistance, or questions
regarding this policy, please contact
our customer support team
using the email address above.
