We are committed to providing high-quality children's mice and keyboards, as well as excellent customer service. In the rare event that a dispute arises between you and our company, we encourage a fair and transparent resolution process as outlined below.
1. Initial Contact
If you have a concern, complaint, or dispute regarding a children's mouse or keyboard, please contact our customer service team via email at baby@babyzarobear.com.
Please provide all relevant details, including your order number, a description of the issue, and any supporting evidence such as photos or receipts.
Our team will respond within a reasonable timeframe, typically within 3–5 business days.
2. Good Faith Negotiation
We will work with you in good faith to resolve any issue amicably related to our children's mice and keyboards.
Both parties agree to make reasonable efforts to reach a mutually acceptable solution before pursuing further action.
Most disputes can be resolved through open communication and cooperation.
3. Escalation Process
If the matter cannot be resolved through initial communication, you may request to escalate the issue to a higher-level representative or manager.
We will review all submitted evidence and provide a final written response within a reasonable period.
4. Mediation and Arbitration
In cases where mutual agreement cannot be reached, both parties may consider voluntary mediation with a neutral third party.
If mediation is unsuccessful, disputes may be resolved through binding or non-binding arbitration, depending on the applicable local laws in the customer’s location.
5. Governing Law
These dispute resolution procedures shall be governed by and construed in accordance with the local laws applicable to the customer’s location, without regard to any conflict of law principles.
6. Final Agreement
By using our website and purchasing our children’s mice and keyboards, you agree to engage in this dispute resolution process before taking any legal action. This helps ensure disputes are handled fairly, efficiently, and with minimal inconvenience to both parties.
7. Contact Information
If you have any questions regarding this Dispute Resolution Policy, please contact us:
