We want you to be fully satisfied with your purchase of children’s mice and keyboards. This Returns & Refunds Policy outlines the terms and conditions for returning products and requesting refunds. By placing an order with us, you agree to the terms stated below.
1. Eligibility for Returns
Items must be returned within 30 days from the date of delivery.
Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
A valid proof of purchase (order number, receipt) must be provided.
Items purchased on sale or clearance may be non-returnable unless defective.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty or damaged upon arrival:
Children’s mice and keyboards (if used or opened)
Personal care products
Custom-made or personalized items
Gift cards and vouchers
3. Return Process
Contact Us: Email our customer service team at baby@babyzarobear.com to request a return authorization.
Provide Details: Include your order number, product details, and reason for return.
Package Securely: Pack the item(s) in their original packaging to prevent damage during transit.
Ship to Provided Address: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 7 business days.
Shipping fees, if applicable, are non-refundable unless the return is due to our error.
5. Exchanges
If you need a different size, color, or product, please follow the return process and place a new order for the desired item. Exchanges are processed as separate transactions to ensure availability and accurate tracking.
6. Damaged or Defective Items
If you receive a damaged or defective children’s mouse or keyboard, contact us within 7 days of delivery.
Please include clear photos of the defect or damage for faster resolution.
We will offer a replacement, repair, or full refund at no extra cost to you.
7. Order Cancellations
Orders for children’s mice and keyboards can be canceled before they are shipped by contacting our customer service team.
If the order has already shipped, it must be processed as a return after delivery.
8. International Returns
For international customers, please note that return shipping fees, customs duties, and taxes are the responsibility of the buyer unless otherwise stated. We recommend using a trackable shipping service to ensure safe delivery of your return.
9. Contact Information
If you have any questions or wish to start a return for your children’s mouse or keyboard, please contact us:
